Medical Care

Deborah Wilson. M.D. Gynecology

©2012 Dr. Deborah Wilson.
All Rights Reserved.

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telephone & e-mail	office hours & appointments	confidentiality
fees	laboratory results

You may make an appointment to see Deborah Wilson, MD or Alexandra Kidd, MD. We also offer appointments with any one of our Nurse Practitioners: Paula Mazzacano or Robin Parry. Our Nurse Practioners have been with the practice for many years and are trained to handle most gynecologic problems. They work in collaboration with the physicians to provide excellent medical care.

Our office offers the following services:

Three dimensional ultrasound for the evaluation of ovarian cysts and uterine abnormalities.
In-office hysteroscopy, which allows the physician to visualize the uterine cavity and detect polyps, fibroids, and uterine cancer.
Colposcopy, which is a magnified view of the cervix, vagina, or vulva. We are able to detect areas of dysplasia or cancer visually. You can watch your examination on your own screen.
CO2 laser for removal of skin, vaginal, or cervical lesions.
Loop procedures for cervical dysplasia.
In-office D&C for early miscarriages.
Ultrasound guided ovarian cyst drainage.
In-office blood draw services.
Multilight system that uses light therapy to eliminate spider veins, pigmented lesions, and unwanted hair.
Dermaplane, microdermabrasion, chemical peels and facials.
Nutrition and weight loss counseling.

We welcome and encourage you to call the office if you have a problem or question. Please make non-emergency calls between 9 am and 5 pm During this time, your records are readily available.

If you have a non-emergency medical question, a nurse or nurse-practitioner will get back to you by telephone or e-mail as soon as she has a break in her patient care responsibilities. The nurses, nurse practitioners and the doctors have found that e-mail communication, except in the case of an emergency, is much more efficient than trying to reach the patient by phone.

If you have a question, please send an e-mail to our triage office. If it requires the attention of a nurse practitioner or a physician, the e-mail will be forwarded to the appropriate practitioner. As soon as the nurse practitioner or doctor has a break in her schedule, she will answer the e-mail and send it to the triage office to be delivered to you. This cycle is usually accomplished in less than 24 hours. If you do not have e-mail access, your question will be answered by the practitioner, and you will be called by the triage office with the response to your question. You may receive your message through the Med-Voice system.

Very important! If you are expecting a return call, please remove your call blocking system. Our back line numbers are blocked.

For a prescription refill, we ask that you call 480.860.4791, option 4, and leave a message, or better yet, e-mail your request. Unless you hear otherwise, your prescription will be called in within 24 hours.

Urgent or emergency calls are accepted at all hours. Call our main number (480.860.4791) and you will be directed to call the answering service. A nurse practitioner will be contacted and you should receive a return call soon. Please remember to remove call blocking. If you do not receive a call within 30 minutes, please call back. Occasionally, we encounter functional difficulties with our paging system and in this case, the answering service can assist you with alternative methods of contacting us. In the highly unusual situation that you are unable to contact the answering service, please go to the hospital emergency room.

Our office is open for appointments as listed below. We are closed between noon and 1pm. We want to remind you that Dr. Wilson has office hours on most Saturdays and Dr. Kidd sees patients on Monday evening. For you working women, please avail yourselves of these options!

Monday: 7am to 7pm
Tuesday: 7am to 6pm
Wednesday: 7am to 6pm
Thursday: 7am to 6pm
Friday: 8am to 6pm
Saturday: 9am to 3pm

Appointments are best, but we accept new and return walk-in patients during our regular office hours. You will be seen as soon as a practitioner or physician has an opening in her schedule. Similar to an emergency room situation, you may be required to wait for this opening. Of course, if you have an emergency that requires immediate attention, you will be given priority. Due to the high demand for appointments, we request that you confirm your appointment with us a day prior to your appointment date. We will provide you with a courtesy reminder call prior to your appointment. If you have made an appointment and cannot keep it, please call at least 24 hours in advance so that we may offer your time slot to someone else. If your managed care plan requires a pre-authorization by your primary care provider for your visit, this must be properly obtained or you cannot be seen.

Due to the unpredictability of gynecology, there are times when the practitioner you are scheduled to see will be delayed by hospital or office emergencies. Although every attempt is made to see patients promptly, sometimes the schedule must be adjusted. For this reason, we ask that you call the office an hour before your appointment and confirm that you will be seen on time. If you have an appointment with a physician and she has encountered an emergency, you will be offered an alternative appointment or you may choose to be seen by one or our highly skilled nurse practitioners. Our nurse practitioners are trained to diagnose and treat gynecologic problems, and perform thorough annual examinations.

If you have a problem that requires emergency care, we will rearrange the scheduled appointments so that you may be seen that day.

All of your medical records are confidential. We will release medical records only if authorized by you in writing.

Our fees are within the customary range for this area and reflect the level of care that you will receive. Charges for office visits are due at the time of your visit. Co-payments are collected prior to the visit. If you belong to a managed care program, it is your responsibility to determine if your visit needs to be pre-authorized by your primary care provider. If you arrive for your visit and do not have a pre-authorization, you will not be seen.

Charges for office procedures and hospital surgical procedures may by discussed with our billing office. We will take care of pre-authorization for these procedures.

You will receive your laboratory results and ultrasound results by phone, Med-Voice or by e-mail. If you receive a Med-Voice message, call 480.675.5942 and dial in your social security number when asked to do so. You will hear a nurse's voice informing you of results.

Alternatively, you may receive an e-mail with your results. Please check your e-mail carefully for messages from drwilsonobgyn. In order for us to be sure that you received the message, please e-mail us back and confirm receipt. You may ask questions about your results at that time and the triage office or practitioner will answer within a day or so.

Be assured that if your result is seriously abnormal, we will call you directly.